Frequently Asked Questions

Have a question? Here are the answers we hear most often at The Crunchy Shop. Still need help? Reach out any time through our Contact page.

What are your store hours?

We're open Monday through Saturday, 10:00 AM to 5:00 PM, and closed on Sundays. Holiday hours can vary — we post any changes on our social pages, so check there before making a special trip.

Where are you located?

We're a family-owned natural health store, apothecary, and refillery at 921 Harmony Road, Eatonton, Georgia, near Lake Oconee. You can shop with us online or visit us in person. Give us a call at (706) 817-2030 if you need directions or want to check on a product before you drive over.

Do you offer local pickup?

Yes! You can order online and choose in-store pickup at checkout. Our local farm meats — beef, chicken, pork, and lamb from nearby Georgia farms — are available for in-store pickup only.

How does the Refill Bar work?

Bring your own clean, empty container (or grab one from us), fill up on soaps, cleaners, oils, bulk herbs, and more, and pay by the ounce. It's an easy, low-waste way to restock the essentials you use most.

What kinds of products do you carry?

A little of everything for natural living: 500+ bulk herbs, teas, and spices; homeopathic remedies; essential oils; non-toxic home and personal care; refill products; DIY supplies; local farm meats; and gifts.

What makes a product "crunchy"?

Every product we carry is chosen for clean, non-toxic ingredients and real usefulness. If we wouldn't use it in our own home, we don't put it on our shelves.

Do you ship, and how much is shipping?

Yes, we ship across the United States. Shipping is free on all orders over $85. Current rates and any thresholds are always shown at checkout.

Can I make my own blends?

Absolutely. Visit our in-store Perfume Bar and DIY area to create custom roll-ons and blends, or shop essential oils and raw ingredients to make your own at home.

Do you sell gift cards?

Yes. Digital gift cards are available on our website, and physical gift cards can be purchased in store. Either one makes a wonderful gift for the natural-living lover in your life.

Are your products safe for babies and kids?

We carry a dedicated Baby & Kids collection of non-toxic clothing, feeding gear, bath, and gentle remedies. As always, check individual product labels and talk with your pediatrician about what's right for your child.

What is your return policy?

We want you to love what you order. If something isn't right, please contact us and we'll help make it right.

Do you offer education, not just products?

Yes — education is a big part of what we do. Explore our Product and Wellness education videos, and ask us anything in store or online. We also host classes in the shop from time to time — join our email list to hear about upcoming sessions first. Our goal is to make holistic living feel approachable, not overwhelming.